Supportive Supervision and Employee Performance in A State Internal Revenue Service in Nigeria

Abstract

An organization's objectives can only be realized through the efforts of its employees. Because the induction training provided to workers when they join their company is insufficient to bring out the best in them, allowing for supportive supervision of workers is a must for organizational efficiency and effectiveness. The main objective of the study is to examine the effect of supportive supervision on employee performance in the Anambra State Internal Revenue Service. Survey research design was used for the study. Data was collected through the use of questionnaire. Population of the study comprised of 120 workers in the Anambra State Internal Revenue Service, with the head office at Awka, Anambra State, Nigeria. Simple random sampling technique was used for the study. Descriptive statistics was used to analyze the respondents’ biodata while multiple regression analysis was used to test the hypotheses formulated. Findings of the study revealed that supportive supervision (mentoring, performance appraisal, and performance feedback) had combined significant effect on tax administration. Supportive supervision (mentoring, performance appraisal, and performance feedback) had combined significant effect on tax audit. Supportive supervision (mentoring, performance appraisal, and performance feedback) had combined significant effect on tax compliance in Anambra State Internal Revenue Service. The study concluded that provision of sufficient mentoring to workers, continuous evaluation of workers’ performance, and provision of feedback to workers after each appraisal exercise will bring about efficient tax management, quality tax reporting, and consistent tax compliance in the Anambra State Internal Revenue Service.