Transformational Leadership Behaviours: The Determinants of Trust in Leadership and Employees’ Job Satisfaction

Abstract

This study aimed at identifying transformational leadership behaviours which can engender trust in leadership and employees’ job satisfaction. The study adopted the qualitative research approach using semi-structured interviews. A total of eight participants from one organisation in Sheffield, United Kingdom that pleaded anonymity were interviewed. Thematic method was used to analyse the data collected. The results of the research showed that when leaders provide support and help for employees; grant employees opportunity to develop; encourage them to rethink their ideas and also act as role models, they will gain employees’ trust as well as
increase employees’ job satisfaction. The results also showed that, when leaders are determined and decisive, it will not attract employees’ trust nor increase their job satisfaction. Based on the findings, this study suggested that organization that wants to retain its employees should have a kind of inquiry form where employees will assess their leaders’ behaviours perhaps quarterly or yearly to determine if their leader’s behaviours can influence employees’ trust and satisfaction