Satisfaction Effects of Inland Water Transport on Intra-Urban Passengers’ Travel Behaviour between Ikorodu and Lagos Island Corridors in Lagos, Nigeria
Keywords:
inland water transport, paradigm shift, passengers, satisfaction, travel behaviourAbstract
The daily traffic congestion on the roads in Lagos has culminated in unwarranted traffic delays, unpredictable travel time between origin and destination (O-D), excessive loss of energy, stressful situations and loss of precious man-hours. Thus, this study aimed at examining in Lagos, Nigeria the shift in passengers’ travel behaviour paradigm from road public transport to water public transport. One hundred and sixty-nine (169) copies of the questionnaire designed to elicit data for this survey were distributed through convenience sampling technique to passengers boarding government-owned ferries with one-way trip, from Ikorodu to six purposively selected destinations (CMS, Falomo, Ebute-Ero, Apapa, Ikoyi & Lekki), in Lagos Island. There were more government-owned (60.9%) ferries, than privately-owned ones (39.1%). Findings from the passengers patronising government-owned ferries showed that there are more males (53.8%) than females (46.2%), and more married (74.0%) than singles (26.0%). Most (98.8%) passengers attested to making daily trips, and one trip per day (89.3%). Of all the six trip destinations, CMS had the most (27.8%) attraction end, due to its business functions. Most passengers (60.4%) said that ferry water transport saves time, thus, the majority (63.9%) of passengers were satisfied with the waiting time at the terminals, despite the higher transport fare of N1,000 ($0.5*) which was constant to each of the six trip destinations, compared to the cost of N400 ($0.4) of the same trip length via the road travel mode. The majority (93.5%) of passengers embarked on work trips. The Multi-Criteria Model computed showed the satisfaction index of ferry water transport services to be 24.04 and all the passengers agreed to this and advocated for more ferry acquisition.
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